We want you to feel confident and satisfied with your purchase from CrystalThrill. However, due to the intimate nature of our products, we have established the following return guidelines to ensure the safety and well-being of all our customers.
1. Hygiene and Safety Restrictions
Because our crystal wands are personal, intimate items, we cannot accept returns or exchanges on products that have been used. This policy is in place to maintain the highest standards of hygiene and safety. All sales are final for used products.
2. Return Eligibility
We do accept returns for items that are unused, and in their original packaging. To qualify for a return:
The product must be in the same condition as when you received it, with all seals and protective elements included.
You must initiate the return within 7 days of receiving your order.
3. How to Initiate a Return
If your product meets the return criteria, please reach out to our Customer Service team at Support@CrystalThrill.com within 7 days of receiving your item. Be sure to include your order number and the reason for the return. We will provide detailed instructions on how to proceed.
Free Return Shipping:
We want to make returns as hassle-free as possible. If your return is approved, we will provide you with a prepaid shipping label so you can return your item at no cost. Simply print the label, attach it to your package, and drop it off at the designated shipping carrier.
We’ll keep you updated every step of the way.
