Frequently Asked Questions (FAQ)
1. Product Information
Q: What are your crystal wands made from?
A: Our wands are crafted from 100% natural rose quartz and other high-quality crystals. Each piece is handmade, free from chemicals and artificial treatments, ensuring a safe and authentic experience.
Q: Are your wands safe for internal use?
A: Yes, our crystal wands are polished to a smooth finish and made from body-safe materials. Please refer to the user manual for safe handling and usage guidelines.
Q: How do I choose the right wand?
A: We offer a diverse range of crystal wands tailored for various preferences, such as G-spot stimulation, dual-ended versatility, and budget-friendly options. Visit our Shop section for detailed product descriptions and user manuals to find the perfect match for your needs.
2. Maintenance and Care
Q: How do I clean my crystal wand?
A: Clean your wand with warm water and mild, non-abrasive soap. Use a soft cloth for support during cleaning to prevent accidental drops. Allow it to air-dry fully before storage.
Q: How do I charge my crystal wand?
A: To recharge the energy of your wand, place it under moonlight overnight, especially during a full moon. Alternatively, place it on a selenite or amethyst crystal cluster for a few hours for simultaneous cleansing and charging.
Q: How should I store my wand?
A: Store your wand in a padded or felt-lined case to protect it from scratches and chips. Keep it in a cool, dry place away from direct sunlight to maintain its color and quality.
3. Shipping and Delivery
Q: Where do you ship?
A: We ship to all U.S. regions and Canada. Shipping rates and estimated delivery times are calculated during checkout.
Q: How long does shipping take?
A: Standard U.S. shipping typically takes 3-7 business days, while deliveries to Canada may take 7-14 business days. Expedited shipping options are also available.
Q: Will I receive tracking information?
A: Yes, a tracking number will be emailed to you once your order has shipped, allowing you to monitor its journey.
4. Return and Refund Policy
Q: What is your return policy?
A: We accept returns on unused, undamaged products within 7 days of purchase. Due to the intimate nature of our products, items that have been used cannot be returned for hygiene reasons.
Q: How do I initiate a return?
A: Contact our support team at support@crystalthrill.com with your order number and reason for return. We will provide further instructions on how to proceed with your return.
Q: When will I receive my refund?
A: Once we receive and inspect the returned item, we will issue a refund to the original payment method. Please allow 5-10 business days for the refund to process.
5. Product Customization and Special Orders
Q: Do you offer custom crystal wands?
A: Currently, we do not offer custom orders. However, we continuously update our product line, so keep an eye out for new releases.
Q: Can I request gift wrapping?
A: Yes, gift packaging is available for an additional fee. You can select this option at checkout to receive your product beautifully wrapped in a branded felt bag.
6. Payments and Order Modifications
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and other secure payment options available at checkout.
Q: Can I modify or cancel my order?
A: You can modify or cancel your order within 24 hours of placement. Contact us as soon as possible at support@crystalthrill.com for assistance.
7. Safety and Usage
Q: Are your wands safe for temperature play?
A: Yes, you can gently warm or cool the wand using water for a unique sensory experience. Avoid extreme temperature changes to prevent damage to the crystal.
Q: What should I do if my wand chips or cracks?
A: If you notice any damage, discontinue use immediately. Damaged wands can still be used for display or spiritual purposes but not for direct body contact.
Q: How do I use my crystal wand for self-care?
A: Each wand comes with a user manual outlining best practices for use, including self-care rituals, safe handling, and maintenance tips.
8. Contact and Support
Q: How can I reach customer support?
A: You can contact us at support@crystalthrill.com or through our website’s contact form. Our team aims to respond within 24 hours.
Q: What if I have additional questions?
A: Feel free to reach out with any additional questions. We’re here to make your experience as smooth and enjoyable as possible.