Shipping policy

Shipping Policy

Thank you for visiting and shopping at CrystalThrill. We are committed to providing you with a smooth and reliable shipping experience. The following terms and conditions constitute our Shipping Policy.

Processing Time

  • All orders are processed within 2-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification once your order has shipped.
  • Please note that during high-demand periods (such as holidays or sales), processing times may be slightly extended. We appreciate your patience and understanding.

Domestic Shipping (United States)

  • We ship to all regions across the United States from our location in Sacramento, California.
  • Shipping Rates & Delivery Estimates:
    • Standard Shipping: $7.99 (Free for orders over $100) – Estimated delivery within 3-7 business days.
    • Expedited Shipping: $14.99 – Estimated delivery within 1-3 business days.
  • Order Tracking: Once your order has shipped, you will receive an email with your tracking information. You can use this to monitor your package’s progress.

Free Shipping

  • We offer free standard shipping on orders over $100 within the United States. This discount will be automatically applied at checkout.

Shipping Restrictions

  • Currently, we do not ship to P.O. boxes, APO/FPO addresses, or certain remote locations.
  • If you have questions about whether we can ship to your address, please contact us before placing your order.

Lost or Damaged Packages

  • CrystalThrill is not responsible for items lost or damaged during shipping. If your package arrives damaged, please contact us at Support@CrystalThrill.com within 48 hours of delivery. We will do our best to assist you in filing a claim with the shipping carrier.
  • If your package is lost in transit, please reach out to us, and we will work with the carrier to investigate the issue.

Order Tracking

  • Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package on the carrier’s website.

Delivery Delays

  • Delivery delays can occasionally occur due to unforeseen circumstances, such as severe weather, natural disasters, or other disruptions. We will do our best to keep you informed if there are any significant delays.

Contact Us

  • If you have any questions or concerns about your order or our shipping policy, please contact us at Support@CrystalThrill.com or through our Contact Us page.

Thank you for choosing CrystalThrill. We appreciate your business and are excited to deliver your crystal wands with care and intention!