Norton Shopping Guarantee Package Protection

We offer fast and reliable shipping for all our crystal wands. Orders are processed within 1-2 business days and shipped via standard delivery, which typically takes 3-5 business days.

Express shipping options are also available at checkout for an additional fee, ensuring your order arrive even sooner. Enjoy free shipping on orders over $100. For any questions regarding your order, please contact our customer service team for assistance.

We want you to feel confident and satisfied with your purchase from CrystalThrill. However, due to the intimate nature of our products, we have established the following return guidelines to ensure the safety and well-being of all our customers.

1. Hygiene and Safety Restrictions

Because our crystal wands are personal, intimate items, we cannot accept returns or exchanges on products that have been used. This policy is in place to maintain the highest standards of hygiene and safety. All sales are final for used products.

2. Return Eligibility

We do accept returns for items that are unused, and in their original packaging. To qualify for a return:

The product must be in the same condition as when you received it, with all seals and protective elements included.

You must initiate the return within 7 days of receiving your order.

3. How to Initiate a Return

If your product meets the return criteria, please reach out to our Customer Service team at Support@CrystalThrill.com within 7 days of receiving your item. Be sure to include your order number and the reason for the return. We will provide detailed instructions on how to proceed.

Free Return Shipping:
We want to make returns as hassle-free as possible. If your return is approved, we will provide you with a prepaid shipping label so you can return your item at no cost. Simply print the label, attach it to your package, and drop it off at the designated shipping carrier.

 We’ll keep you updated every step of the way.